KnitKnacks

Henry, Hertz and My Blog

Weeeeellllll, it seems I've gardnered some attention ... some (ie.The man with the Gold Card) would prefer I was a little less visible when it came to him, his business et al. Can't blame him there. ( Here I go again??)

Hi Henry! Sorry you were outed...not really...but you have found a treasure trove of geeks & travelers. I'll try to be a little more discreet however when it comes to other family members......and the use of company names.

Feedback for Henry and Hertz. (BTW...I would be very interested in what you used for search criteria to find me as well... ) The Man with the Gold Card likes a low BS level. The fact that he has to travel in order to eat is BS enough... getting to a job site should not be fraught with obstacles. He will pay (within reason) for hassle free services. Getting off the airplane and into the rental car with Hertz gives him that...if he doesn't have to get on the rental car bus at all it's more of a plus...but at least the car is waiting for him and he is out the parking lot on to the job site. He is happy. This makes me happy. If Hertz makes him unhappy more than likely I'm going to hear about it instead of Hertz. If Hertz makes him unhappy too much...then Hertz will simply lose him as a customer.

I make his reservations....online, as I said before I hate to use the phone. being able to reserve, modify and even cancel online is invaluable to me since business travel plans change frequently. We are obviously both loyal to Hertz...at the moment. I think we DO pay for these services..I believe we can get less expensive rates for vehicles at other rental car companies BUT the BS level increases.

Soooo, basically you want to know what drives ( Demian's pun intended) your clients....what else I'd like. One thing that drives me absolutely crazy is not being able to do things as an authorized agent in The Man with the Gold Card's name. I realize I can drive the car rented in his name but I can't pick it up for him and I can't rent one in my name using the company account when it's for business. ( A whole other blog may be needed for inter-spousal accounts.) I also realize as far as Hertz online is concerned, it's the Man with the Gold Card making all the reservations anyway...wrong.

The reward system for frequent rentals. The corporate discount is good...it's automatic. The upgrades are good ...when they are automatic. Get my drift? I hate coupons. (I don't use them even at the grocery store..just lower the damn price and save the expense and BS level of issuing coupons!) I have a stack of Hertz coupons for free days and discounts and upgrades accumlating on my desk...they are easy enough to use when making reservations online...just enter the coupon code BUT then the Man with the Gold Card has to carry and locate the coupon at the end of the business trip....up goes the BS level. Just as I love to see what surprise we get for an upgraded rental car...wouldn't a better reward be at the end of the trip receiving a notice with the receipt that states we had earned and received a free day rental?? Automatic...I love it. That's a real reward compared to a perceived reward. *I* buy the service...Hertz supplies and I'm happy with what I'm buying. However, if Hertz chooses to reward, then I'll accept...just don't ask me to jump through any hoops at all to receive it and call it a reward....I'm not using Hertz for the rewards.

Any questions??? Feel free to email me. Don't hold the Man with the Gold Card accountable for me and my opinions...We are happy with Hertz...we are still doing business with them right??

...and about that Jaguar? Well let's just say, the Man with the Gold Card does NOT want to arrive at a job site in a Jag....I don't think that sets the right tone. Besides...as I said before...the Jag has a Taurus chassis.

Posted by frani at April 16, 2003 10:42 AM